FAQ

Questions, answered straight.

If it's not here, email us
we'd rather answer directly than guess at what you need ;)

Product & Quality

What's the difference between Signature and Organic?

Signature is Chetoui, picked early for intensity; COA-verified at 1,000+ mg/kg polyphenols. It's a finishing oil, used a few drops at a time, never over heat. Organic is Chemlali, our everyday cooking oil, COA-verified at 400+ mg/kg polyphenols with acidity under 0.3%, dry-farmed, and certified organic since 2001.
Are the flavored oils infused or co-crushed?

Co-crushed. The fruit or pepper is pressed together with the olives in the same batch, not added as flavoring after the fact. Lemon, Green Chili, Orange, and Rosemary are all made this way.
What certifications do you carry?

USDA Organic, Halal, and Kosher, across every SKU.
Can I see a Certificate of Analysis (COA)?

Yes. Email hello@firmaflavors.com and we'll send the current COA for any SKU.

Shipping & Orders

Where do you ship from?

Orders ship from Milwaukee, WI. Our Austin and Chicago locations handle wholesale and bulk only — they're not part of online checkout.
Is there free shipping?

Yes — free shipping on orders over $50.
What's your return policy?

Because our oils are perishable, all sales are final once a product leaves our facility — we can't accept returns or exchanges for change of mind or taste preference. If your order arrives damaged, defective, or incorrect, email hello@firmaflavors.com within 7 days of delivery with your order number, a description of the issue, and photos of the product and packaging. We'll respond within 3 business days with a free replacement or a refund. Orders can be canceled within 2 hours of placing them, before they're handed to fulfillment.

Wholesale

Do you offer wholesale or bulk pricing?

Yes, see our Wholesale page for terms and ordering through Faire.

Shipping & Orders

What is dry farming?

Single-origin Tunisia, sourced from roughly 200 farming families. We're a third-generation operation, Our grandfather built the first mill in the region.
Where are the olives grown?

No irrigation — the trees rely on natural rainfall alone, which lowers yield but concentrates flavor. Our Chemlali is dry-farmed. Full explainer on the blog.