Shipping policy

Shipping Policy

This policy covers processing times, shipping methods and delivery for all orders placed on firmaflavors.com.

Order processing

  • Orders ship within 1–2 business days (Monday–Friday, excluding US holidays).
  • Orders placed after 2:00 p.m. Central Time ship the next business day.
  • You'll receive a tracking number by email once your order ships.

Shipping within the United States
We ship to all 50 states, including Alaska and Hawaii.

  • Standard shipping: 3–7 business days via USPS, UPS or FedEx.
  • Expedited shipping: available options and prices are shown at checkout.

Delivery times may vary due to carrier delays, weather or seasonal demand.

Free shipping
Orders of $50 or more ship free (standard shipping). Membership shipments always include shipping.

International shipping
We currently ship only within the United States. Sign up for our newsletter to hear when international shipping becomes available.

Tracking your order
Tracking links are emailed when your order ships and may take up to 24 hours to activate. If you haven't received tracking information within 5 business days, email hello@firmaflavors.com with the subject line: Tracking Not Received – Order #[Order Number].

Address accuracy
Please check your shipping address before completing checkout. We're not responsible for orders lost or delayed because of an incorrect or incomplete address.

Delayed or lost packages
If your package is marked delivered but hasn't arrived, check with neighbors and your local carrier first. If it's still missing, email hello@firmaflavors.com with the subject line: Missing Package – Order #[Order Number]. We may offer a replacement or store credit at our discretion.

Damaged items
If your order arrives damaged or leaking, see our Refund Policy (report within 7 days of delivery with a photo).

Two checks before you save:

  1. 1–2 days has to be what you can actually deliver. If your fulfillment really takes up to 3 days, keep "1–3" here and change the site's "ships in 1–2 business days" copy instead. Either way, they must match.
  2. Free shipping over $50 has to be set as a real rate: Settings → Shipping and delivery → your US rate → a free rate with the condition "order price $50 and up". If it isn't set there, the policy and your cart bar both promise something checkout won't give.